Shipping Policy

Domestic Shipping Policy

When submitting the order, you will receive the goods ordered within Estonia on the spot, from an Itella SmartPOST parcel machine suitable for you, or the goods will be delivered with ACE Logistics’ aceFlex road transport service.

Shipment Processing Time

You will receive your goods quickly – we will complete your order as soon as possible, usually on the same day, but not later than within five working days after placing the order. 

Order Confirmation and Order Tracking

You will receive an order confirmation within an hour after placing your order. Once your order has been dispatched, we will send you a confirmation email with your tracking information.

Shipping with Itella SmartPOST

When ordering to Estonia, your order will reach the parcel machine of your choice within 1-5 working days from the receipt of the order confirmation. You will be notified of the arrival of the goods at the parcel machine by an SMS sent by the logistics company, which contains the security code required to open the parcel machine.

When ordering to Finland, the estimated time of delivery of parcels to Helsinki is within 1-3 working days and 3-5 working days to other parts of Finland.

Shipping with aceFlex Courier Service

AceFlex is an affordable and reliable B2B (business-to-business) service through terminals. The delivery time of the courier service is indicated in the online store. Delivery time depends on the selected product and the distance between the origin/destination. 

For short distances, the delivery time can be 1-2 working days and in the case of long distances up to 10 working days.

International Shipping Policy

We currently ship to 25 EU countries, the United Kingdom & Ireland. Please note, your package may be subject to import duties and taxes which are not included in the price at checkout. 

List of countries we ship to: Austria, Belgium, Bulgaria, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia.

Can’t find your country? Please contact us, we’ll find a solution for you.

Shipping Rates and Delivery Estimates

Shipping rates and times depend on the selected items and the distance between the origin/destination. 

To determine the applicable shipping rate and delivery time for items in your Cart: 

  • Select View Cart
  • Select your state and postcode
  • The total shipping & handling cost as well as the estimated date of delivery is listed with the shipping method.

Returns Policy

We accept returns for refund within 14 calendar days from the date the product is received. Please send an email to if you would like to return your item. The costs related to the return shall be borne by the Customer.

Shipment Delays & Damages

Transportation can be delayed due to adverse weather conditions, customs or delays. If your shipment has not reached you no later than 10 days after the expected delivery date, please contact us so that we can start searching for lost items in cooperation with our logistics partner. 

Forest Steel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

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